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Products > AnaLogic™ Call Accounting
Products
Leveraging Microsoft .Net technology development tools, providing user-friendly solutions with
simple architecture, feature-rich expandable application framework, and guaranteeing investment
protection.
ActiCamCare
Hospitals, Nursing Homes, Clinics and other health care providers are facing an increased demand to
lower the cost of providing quality health care. The new Affordable Health Care Act (AHCA) has placed
additional rules and regulations that have changed the business environment for these institutions.
Health care providers must now find innovative technology solutions to address critical issues such as
limited number of qualified staff members, patient law suits and the provision of superior care at
reduced costs. Additionally, the AHCA, patients and family members require more ac-countability and
wider access to patient information.
MS Technologies has developed a suite of products that address the need to proactively monitor
patients. This technology is vital in preventing patient injuries and damages caused by a lack of
available staff and funds. It allows the staff to monitor more patients at one time by detecting
abnormal patient movements and irregular in-room activities. In addition to a 24/7 monitoring structure,
the system also creates safe zones within the room to ensure patients are proactively monitored in
the event of a seizure, fall or other unintended accidents. The system will record and store in-room
video in a secure environment to protect confidentiality and privacy. As the events occur, the videos
and notifications are automatically sent to designated staff members to review and take action.
If your institution is experiencing increased costs for qualified health care professionals, has
needed to explain an in-room accident or would like to offer additional in-room monitoring services,
then read more about our ActiCamCare solution and give us a call.
ActiCamCare Features:
Web-centric solution with user anytime. anyway, from anywhere remote access Real-time monitoring 24/7 with archiving for on-demand incident reviews H.264 Multiple Streaming standard Real-time alerting with built-in sensitive microphone for two-way audio support Safe-Zone tracking with motion detection Integration with recent patients’ medical record and history Biometric based personal ID system Mobile device and smart phone application for multiple platforms (Windows, Android and iPhone/iPad) Fully redundant, with no point of failure infrastructure architecture Compartmentalized with an array of sophisticated add-ons Highly secure with 128 bit encryption, leveraging SSL standard Multi-layers access code with administration module and audit trail history log files TCP/IP, Ethernet and IEEE802.11b/g wireless standards
ActiPatientCare
In response to the increasing demand of a patient centric system, MST launched the ActiPatientCare system in 2012 that incorporates patient tracking, practice management, and billing system in one application.
The ActiPatientCare tracks discharged patients for post-discharge care including visit of primary care physician, medication reconciliation, follow-up phone call, after discharge evaluation, and assistance in the arrangement of transportation during the entire care transition service cycle. Through the use of the system, care providers can easily and consistently identify cases for intervention by leveraging all existing referral channels, eligibility criteria, and patient data, from both in-house and external sources. The system can also be utilized for disease management, diabetes education, tele-health wound care, burn program, tele-psychiatry, etc. The system uses structured branching assessments to determine which cases would most benefit from referral.
Highlight of ActiPatientCare:
Case and Program Enrollment - Effectively track programs and case artifacts in one place Assessment & Referral Management - Easily and consistently identify cases for intervention Care Planning - Better assess a patient's health status by simultaneously viewing co-morbidities within the template-based, configurable care planning tool Task Management - Readily view required tasks in order of priority through a single shared platform. Proactively identify missed tasks and gaps in care Monitoring - Effortless monitoring to allow providers, management, and clients monitor the progress and care for each case regularly Documentation & Reporting - Documentation with structured notes that meet care transition requirements throughout the workflow Communication – Configurable and customizable template-driven letters for both internal and external audiences Auto-Reminder - Integration with phone technologies including robocall, robotext, IVR to automatically remind scheduled interventions (e.g., PCP visit, medication intake) and disease education Health Information Exchange – Able to exchange data with different electronic medical systems securely using HL-7, XML, CSV, and ASCII format
Custom Food & Nutrition Program
MST’s Custom Food & Nutrition Program is a Web-based application designed for effective
management of the USDA’s Food and Nutrition Assistance Programs. This custom application provides
state agencies with a straightforward means to manage programs such as:
School Meals
- National School Lunch Program
- Fresh Fruit & Vegetable Program
- School Breakfast Program
- Special Milk Program
Summer Food Service Program Child and Adult Care Food Program
This is a modular, fully customizable application that includes features such as Program Administration,
Claim Processing, Financial Management, Budgeting and Forecasting, Audit and Tracking, Workflow, Accounting,
Document Management, and many more.
Program Management
The Program Management (PA) feature encompasses new application processing and renewal processing for
specific sites, sponsors and programs under one umbrella. This versatile web-based application can follow
even the most challenging business rules, and with its Eligibility Calculator, Workflow driven component
and intelligent Edit-Checking, along with tracking data and document management, automates every step of
the requirements gathering and validation within each process. Using the PA module, state agencies can
easily process their sponsors’ applications. Sponsors can use the application’s online eForms to apply to
join a new program or add a new site. The Program administrator staff can verify, approve, renew, reactivate
or close sites and deactivate/reactivate sponsors. The PA module has a variety of customizable and
sophisticated components including but not limited to:
PA personnel work queue space and assignment Application Process Workflow with soft and hard edit checks Supervisory overrides for exceptions Corrective action plan (CAP) process Sponsor Site ownership change process Scheduled and on-demand management reports Application processing history tracking Dynamic calendar of events with manual and automated notifications Automatic or on-demand email notification
Financial Management
The Financial Management (FM) module is the core of the application that takes care of functions such as:
Financial management work queue Budgeting and forecasting Claim processing, whether as the claim form uploads, or claim data entry or claim bridged from the third party system Automatic late Claim Notification by email Payment processing and scheduled payment Federal fund drawdown, and grant Headquarter fund Invoices Money only adjustment State Revenue Match (SRM) Annual financial reports Federal reports
System Administration
The System Administration (SA) module encompasses important functions such as security and application
component management and maintenance. This module will cover tasks such as:
Role-based users and user profile management Group management System profiles Template (email, applications......) management Notification and broadcast National Disqualified List (NDL) maintenance System soft and hard edit check management, including customized errors, warnings messages and reminders
AnaLogic™ Call Accounting
MS Technologies (MST) application AnaLogic Call Accounting can be used in all industries and functional groups and can extend to any organization. Customizable Software packages are available for organizations of any size and scope, and with any combination of wireless and wireline networks. Analogic call accounting will benefit any organization that wants to gain visibility into and control over their telecom network.
Call accounting was originally used to monitor and control expensive long distance wireline telecommunications. Over the past 25 years the telecom environment has changed dramatically, and the value of call accounting is greater than ever. MST’s AnaLogic call accounting software can monitor both wireline and wireless usage – the fastest growing portion of telecom expenses. It can be used to optimize the telecom network, enhance corporate security, track marketing ROI, protect against fraud and abuse, increase customer satisfaction, and more.
AnaLogic call accounting software works by:
1) Collecting call detail record (CDR) data, which includes information about:
- Numbers dialed
- Incoming calls
- Extension used to make calls
2) Providing capabilities to search and analyze the data 3) Allowing users to apply rate data to calculate usage costs 4) Integrating with organization data to assign usage and costs to personnel and cost centers 5) Reporting on cost allocation, traffic and trunk analysis, exceptional activity, and other call and cost data
The method by which AnaLogic call accounting software performs these functions depends on how calls are originated and processed. Wireline calls, which are processed through traditional PBX switches, IP switches, or some combination of both, send CDR data directly to the call accounting system. As a result, wireline CDR data is available for analysis and reporting as soon as calls are placed or received.
Wireless CDR is processed by using wireless service invoices in conjunction with wireline CDR data. AnaLogic call accounting software collects and analyzes both wireline and wireless CDR data and generates reports on these two types of calls separately or together. AnaLogic call accounting system will integrate with any existing system such as NEC, Cisco and Avaya.
AnaLogic call accounting software includes wireless invoice analysis that eliminates the time spent manually reviewing wireless usage and device charge data for potential savings. Wireless invoices can be imported directly from the provider and automatically checked against configurable criteria to identify potential savings opportunities.
Examples of automatic checks performed on every wireless invoice include:
Overage charge for anytime minutes, data usage, or messaging Usage charge for voice, data, or message roaming Usage charge for directory assistance Device is not on a shared minutes plan Charges for equipment, insurance, or other purchase Missing business discount Device has no usage No data usage, but paying for a data option No messaging usage, but paying for a messaging option No international usage, but paying for an international Device with total cost over threshold
Invoices that meet any of these criteria are flagged by the software. Potential savings are calculated and presented in reports or dashboards.
By incorporating usage and spend data with information about organizational structure and personnel, call accounting software provides powerful cost allocation capabilities, allowing usage costs to be assigned to individuals, extensions, projects, accounts, cost centers, and other organizational units. AnaLogic call accounting applications allow users to self‐identify their personal vs. business calls for the purpose of expense classification, reimbursement, or simple usage tracking.
Here are a few examples of how call accounting benefits different business units:
Sales Management – to monitor staff talk time (average talk time per extension), the accounts they are prospecting, and numbers dialed Marketing – to measure the effectiveness of marketing campaigns by directing phone inquiries to a dedicated extension IT and Network Security – to monitor system usage vs. capacity and to identify unauthorized use HR and Legal – to capture information on calls related to threats, harassment or emergencies Finance – to get a handle on communication costs and improve the budgeting process Customer Service – to gain insight into the relationship between customer value and amount of customer contact
Call accounting software tracks telecom usage, calculates costs, and lets you assign those costs to personnel, cost centers, or other organizational units. AnaLogic call accounting solutions combine wireline and wireless capabilities to give you a comprehensive and highly accurate picture of your telecom usage and spend. The cost information such a system provides supports broader telecom expense management (TEM) efforts that include invoice, sourcing, and inventory management. As part of an ongoing TEM program, call accounting provides essential visibility into telecom usage and the means to monitor and control telecom expenses.
AnaLogic call accounting software provides the essential data a company need to manage usage, allocate costs, and optimize your telecom network. A call accounting solution generates strong return on investment with productivity gains and telecom savings. Typical savings on overall telecom expenses are 10% or more. Virtually any organization or business function will benefit from the application of modern call accounting software. For both wireline and wireless networks, and through both hard and soft dollar savings, AnaLogic call accounting reduces telecom expenses and helps drive savings that drop straight to the bottom line.
MST eAccounting™
MST eAccounting™ Commercial Off-the-Shelf (COTS) products are developed using a modular approach to
promote efficiency and consistency. This method singularizes design and production complexities, thereby
promoting customizable accounting applications that can be built on common modules. When integrated with
customized solutions, MST eAccounting™ provides scalable functionalities that are extremely flexible and
help accelerate the whole development cycle.
MST eAccounting™ Key Advantages:
Enhance reporting and business intelligence Improve efficiency Increase Transparency Control Reduces Costs Associated with Tracking Multiple Processes Web-based Components Build User Accountability
MST eAccounting™ Top Features:
User-friendly Contact Management utility to maintain up-to-date customer and vendor accounts Equipped with import and export functions Compatible with Call Center solutions and additional financial functions Application Profile to manage changes in business parameters Compile and prepare data to produce customized reports and notifications Ability to retrieve and store scanned documents for review and audit Customizable web-based system that can improve customer service by providing real-time information for customer inquiries
MST eForm™
Database and spreadsheet programs are now a thing of the past. MST eForm™ (Electronic Form) expedites
the data entry process and promotes transparency of your business, your employees, and your customers.
This system is a critical business tool and an integral part of core content and document management
software.
Simply create the layout of your forms exactly the way you want them to look, and MST eForm™
automatically manages the volume processing of the form based on your established business workflow.
In no time, you will have professional-looking, completely customized business forms, bid proposals,
sale invoices, purchase orders, and other intelligent formats. Using MST eForm™ has the capability to
correct data entry, to calculate complex formulas, and to leave you with more time to do what you do
best - manage your business.
MST eForm™ Features & Benefits
Provide an environment in which document formatting is done just once so that time and energy can be spent on creating and managing actual content Create user friendly templates so that authors can relax about final formatting or inclusion of standard text and copies Generate content and documents that comply with corporate standards with its distinctive brand Project a consistent corporate image to customers and vendors. All colors, logos, disclaimers are standardized for practical and aesthetic purposes to help your business succeed Prevent the omission of a critical "Disclaimers" or "Proper Use" sections from a document that may cause embarrassing situations, and avoids costly legal issues
MST eWorkflow™ Solution
A workflow consists of a sequence of connected steps depicting operations by a person, a group of persons,
an organization of staff, or one or more simple or complex mechanisms. A workflow application is a software
application which automates, at least to some degree, a process or processes. Some steps in the process may
require human intervention, such as an approval, but functions that can be automated should be handled by the
application.
MST’s eWorkflow™ application enables you to build a workflow management system that defines and
manages business processes within an organization. Systemizing these processes will result in an
increase in overall effectiveness and efficiency of business outcomes. On top of everything, eWorkflow™
encourages businesses to strive for innovation, flexibility, and technology integration through process
management.
Some key components of MST eWorkflow™ solution include:
Schedule and execute workflows and activities (Scheduling management) Manage the data and flow of executions between activities (Rule based routing). Record workflow events (Starting, completing, or faulting activities) via a built-in tracking provider Integrate with MST’s eForm™ application to provide customizable electronic form processing
Several applications of MST eWorkflow™ solution include:
MST eWorkflow™ and eForm management software lets you easily design and fill-in your own customized
healthcare and medical forms to record patient information, clinical data, or laboratory results, and
simplifies your business process workflow by taking the guessing and assumptions out of the business process flow.
MST eWorkflow™ and eForm management software lets you replace your standard paper forms with compliant
electronic forms that can be stored, filled-in, and distributed right from your user's desktops, laptops, or
mobile devices through the standard business process flow.
MST eWorkflow™ and eForm management software can automate, distribute, and manage the forms that drive
your business, such as a Purchase Order, Sales Order, Production Order, Engineering Change Order, and other
forms necessary to document your process business cycle.
MST eWorkflow™ solution works with MST eForm management solution, and makes it easy for small
businesses to process electronic forms based on their business rules, saving substantial time, paperwork,
and costs, as documents pass through multiprocessing steps for actions and approval, increasing operational
efficiency and improving bottom line.
MST eHuman Resources™
MSTs’ eHuman Resources™ is a Web-based information system designed to automate HR administrative
tasks, minimize paperwork, and enable authorized users to retrieve recorded information. All database
records can be accessed via the Internet, thereby reducing the number of telephone inquires made to the
HR department. In addition, extensive reporting capabilities are included in the system to provide
current information for employees, management or government agencies.
Automating an HR department’s information system can significantly reduce costs, effectively manage
employee records and files, provide timely information, and free up HR staff to focus on other HR related
activities. MST’s eHuman Resources™ is the ideal solution for customers looking to save time and money
associated with running an HR department.
Key features of MST’s eHuman Resources™ system include:
Employee Information Leave Accounting Position Control Time Reporting Performance Evaluation Organization Charts Staff Development and Recognition Equal Employment Opportunity Compliance Discipline and Grievance Information Benefits Information Recruitment
MST eDocument Management™
MST’s eDocument Management Solution allows its users to organize, share, and back up important data files
efficiently and productively. Our customized software is designed for small and medium size businesses who
seek document management stability. It is a convenient single repository space to store and manage your
business files without worrying about misplacing data. eDocument comes with complete version control and
backup programs already built into the software to give full control and transparency of your documents.
MST’s eDocument Management is also designed to follow a document through its entire workflow life-cycle.
This process makes it incredibly easy to track any modified, transported, reviewed, approved, and filed
documents. The eDocument Management system is a distributed application, allowing users to share and
collaborate independently in a Web portal environment. It has the capacity to track an unlimited number of
documents, making it the perfect solution for organizations with branches and divisions of all sizes.
A few of its most exciting functions include:
Distributed architecture Easy to configure components Browser based application Standard and external portal system integration Standard Microsoft Platform Central metadata repository Robust security controls Load balancing and optional replication scalability Automated upload, download, check-in, check-out with locking features Real-time status checks Routine steps automation Customizable user interface Complete integrated reporting system
Cyberdial Predictive Dialing System
MS Technologies Corporation has designed, built and integrated Preview/Predictive Dialer,
Interactive Voice Response System and Computer Telephony Integration solution for over 10 years.
With such extensive experience, it is no wonder MS Technologies has been selected time and again
to integrate our voice systems into complex Call center environments that our competitors shy away
from.
MST’s Cyberdial ™ predictive dialer systems use industry standard components
that are easily available and affordable. Predictive dialing is based on a sophisticated dialing
algorithm, which takes into account many criteria, including dialing detection, contact ratio,
ACD statistics, average talk time, agents waiting for calls, agents in calls, and the length of time
on each call and call work duration. Cyberdial ™ offers a blended leads feature
that allows the Cyberdial ™ to call multiple lists simultaneously, ensuring maximum
penetration of each campaign list. Once the dialer reaches the goal for a certain list the dialer will
quit calling that list and move to the next list based on priority.
Key features of MST’s Cyberdial system include:
Predictive Outbound Dialing
Certified NEC product and solution Cyberphone agent application: NEC 2400 Compatible Seamless Predictive Dialing or sequential Preview Dialing Multiple Campaign and list management Database Integration with SQL, Oracle or DB2, Legacy Database Real-time call and agent reporting Supervisor, Administrator and Agent Feature
Predictive dialing features
Dials multiple programs simultaneously Answering machine detection sensitivity control Option to leave messages on answering machines automatically Individual pacing control per program Emergency List Management Dials multiple lists with priority Query builder for easy manipulation of leads Blend lists/queries by weighting and time zone Progressive Dialing & Auto Dialing can be done at the same time on the same system Business to Business algorithm
Call Progress Analysis Removes
Interactive Voice Response (IVR)
MS Technologies Corporate has designed, built and integrated customized Interactive Voice
Response (IVR) Systems and self-service telephony solutions for over 15 years. MST automated
IVR system is flexible enough to make life easier for your customers and employees, whether
behind the scenes or as the front door to your business operation.
A few examples of what distinguish our IVR applications include:
Simple administration and configuration Speech-enable service menu and dial-tone interfaces 24/7 self-service options that attracts customers and improve retention Support post-call satisfaction surveys, including surveys and customer feedback Offers multi-lingual options including, English, Spanish, and other languages Provides support for multi-channel communications such as fax, text messaging, and wireless Support Text-to-Speech and DTMF Touch-tone applications Migrate to new voice technologies and communication standard such as TDM to VoIP or TAPI. Reduces integration cost by using standard-base open platform
MST has provided quality and cost-effective IVR application systems solutions to local and state
government agencies, both on time and within budget. Our integrated solutions (Mainframe and Relational
Database, Web Kiosk, IVR, TDD) provide 24x7 interactive customer access to databases containing millions
of records. MST has a strong track record of providing state-of-the-art equipment and superior
implementation and support services by deploying projects of similar and/or greater size and scope than
the NCEL Interactive Voice Response (IVR) Phone Application. Over the years, MST has developed a prestigious
list of satisfied customers with IVR solutions that include:
DC Lottery and Charitable Games Control Board (Winning Number IVR Hot Line) MD State Lottery Agency (Winning Number IVR Hot Line) U.S. General Services Administration U.S. Office of Personnel Management Kansas Division of Motor Vehicle Maryland Department of Motor Vehicle Administration Maryland Department of Budget and Management Maryland Department of Human Resources Maryland Department of Health and Mental Hygiene Maryland Baltimore Washington Airport Maryland Board of Nursing Maryland Comptroller and Treasury Maryland Transit Administration Maryland Department of Transport Authority Maryland Administrative Office of the Courts Maryland Department of Education Maryland Department of Human Resources Maryland State Retirement Agency
Computer Telephony Integration (CTI)
MS Technologies computer telephony integration or CTI application is a turnkey solution that
simplifies telephone and computer interactions into a single, standard platform. Aside from the
traditional voice to voice, contact channels have now expanded to include email, web, and fax.
MST CTI application seamlessly integrates all customer contact channels by offering efficient and
reliable functions.
The following functions can be implemented using MST CTI solution:
Call information display (caller's number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data Automatic and computer controlled dialing (fast dial, preview, and predictive dial) Phone controls such as answer, hang up, hold, conference, etc. Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call) Call center phone control such as logging on, after-call work notification, etc. Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests Call control for Quality Monitoring/Call Recording software
Emergency Notification Systems
MS Technologies Corporation has designed, built and integrated Emergency Notification Systems (ENS)
for over ten years. ENS is an automated emergency notification messaging system that sends alert
messages to groups of people over a telephone/Internet network. MS Technologies’ ENS is a user-friendly
and fully customizable personnel notification and recall solution for any type of organization, public
or private. Whether notification is initiated from an emergency communication center or from a private
residence, ENS has the capability to complete notification and report statuses for any system. Listed
below are some functions included in the ENS.
System Features and Accessories:
Digital or IP-based Interface Analog Interface TCP/IP CTI Interface Fully redundant system Easy to monitor LED front panel Government Emergency Network Interface LDAP Database Integration Multichannel alerting architecture
To accommodate for the new media channels, ENS is now capable of sending voice messages to telephones
(home, office, mobile, etc.), and text message to Smart Phones, PDAs or RSS, Twitter, Facebook, etc. After
transmitting a message, ENS requests a timely confirmation response, which is logged in real-time and
verifiable in detailed management reports. ENS allows for an almost infinite pre-programmed customer
notification scenario.
In addition to voice message notification, MST’s ENS solution provides reliable fax-blasting capabilities.
This solution guarantees that printed instructions (including text and graphics) are quickly disseminated to
pre-defined groups. An automatic retry feature is included to ensure that all faxes are delivered promptly and
effectively. For quality control purposes, management reports are simultaneously generated to identify
successful and unsuccessful fax attempts.
Integrated Correspondence Tracking Solution
MST’s Electronic Correspondence Tracking (ECT) Solution allows its users to create an electronic
audit of a project’s correspondence management process. ECT provides a feature-rich correspondence
management system on a single platform that can increase your efficiency and productivity, while
reducing the associated costs.
ECT is designed to follow a document through its entire workflow life-cycle, and to make it easy to
track any modified, transported, reviewed, approved, and filed documents. ECT can be accessed by multiple
users and has the capacity to track an unlimited number of documents, making it the perfect solution for
projects of all sizes.
ECT can also be added as an enhancement to our Interactive Voice Response (IVR) and Call Center system
solutions Combining the Electronic Correspondence Tracking with the IVR/Call center solution maximizes a
company’s efficiency by automating routine steps mandated by agency business process requirements. At the
same time, ECT provides complete work status visibility and transparency at each moment via an electronic
Workflow system. A few of its most exciting functions include:
Integrate workflow with IVR and call center Eliminate paper-based processes, redundant logging & tracking and phone calls Keep tasks moving on schedule with fewer problems Know where work stands in real time at every moment Automate routine steps in your correspondence system Issue email / phone / text alerts to quickly handle exceptions Generate real-time reports on process performance and bottlenecks Scan document images and control document access Send notification of changes and assignments to other involved users via Email or phone Create and assign tasks in response to the correspondence Support multi-user access to view, track, and manage correspondence Real-time access information via Internet
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