Situation

Maryland law requires its motorists to be insured in order to operate a motor vehicle. With well over 4 million licensed motorists, the FR division needed a reliable and efficient means of communicating with insurance companies to enforce Maryland’s mandatory insurance compliance laws. The previous solution was inefficient, untimely, and therefore inaccurate at identifying uninsured motorists, notifying interested parties and issuing fines as mandated. Agitated insured motorist gathered in long lines at MVA offices to provide proof of insurance while many uninsured motorists went undetected.

Challenge

Develop an easy-to-use automated insurance compliance solution to interface with over 450 insurance companies, track up-to-date vehicle insurance information, and automatically generate notifications to drivers who are not insured.

MS Technologies Solution

MS Technologies designed, developed, and implemented the Automated Compulsory Insurance System (ACIS), a system to help enforce the state’s mandatory motor vehicle insurance compliance law. The ACIS system supports several FR division business processes including:

• Collecting Insurance Information

• Identify Potential Uninsured

• Record Program Referrals

• Maintain Case Financials

• Provide Compulsory Insurance Information

• eFR19 application processing

The ACIS system consists of several subsystems including Accounts Receivables and Reporting functions, Comparative and Reconciliation modules, Self-insured Certification, Judgments Program, Uninsured Motorists Complaint and Tag Recovery. The system operates in a client/server architecture with Microsoft SQL Server database technology on nearly 250 Windows 2000 workstations.

Electronic Data Interchange (EDI) interface technology is available to over 450 insurance companies throughout the state to track vehicle insurance information. Insurance companies may alternatively utilize other reporting methods including tape, disk, or paper. Erroneous reported Vehicle Identification Numbers (VIN) that cannot be reconciled are identified in ACIS by a multi-field identification algorithm to match incorrect VIN numbers with owners. Once matched, the system creates a vector data record to allow future matching of the VIN to owner. Once vehicle owners are identified, the system opens a comprehensive case tracking data system that implements the State’s business rules.

The Automated Compulsory Insurance System (ACIS) developed and implemented by MS Technologies has allowed the FR Division to automate manual processes and assist in the reduction of our workforce by more than 50%. Additional benefits of the system include, increased revenue collection of uninsured motorist penalty fees and accurate tracking of uninsured motorist statistics. ACIS is a user-friendly system that employees can easily be trained to use. The system provides an excellent audit trail and audit verification system in lieu of the previous mounds of paper accumulated by the legacy application.

Situation

The Maryland State Department of Education (MSDE) computer systems did not perform with the most up to date software applications and required significant manual intervention and data entry. The system did not incorporate current customer oriented technologies and could not evolve to handle the changing business needs of the State and Federal governments. Goal #1 for MSDE is improving student achievement by awarding high school diplomas by assessment to Maryland residents who pass the GED Tests. Annually, the GED Testing Office awards more diplomas than all but three school systems (Baltimore, Montgomery and Prince George’s County) in Maryland.

Challenge

Develop an easy-to-use automated portal that will ensure continuity of operations and improve services by delivering GED information, registration, scheduling, scoring, status, results, and transcript and diploma verification requests over the Internet for Maryland residents, employers, workforce organizations, and teachers 24x7x365.

MS Technologies Solution

MS Technologies designed, developed, and implemented an e-Business GED Testing portal for the MSDE. The portal provides an application to support all essential operations for statewide GED Testing services. On an annual basis, the GED office supports printing over 5,000 diplomas, processing 12,000 applications, scheduling 10,000 individuals for tests, and verifying 7,500 diplomas and transcripts. The e-Business GED Testing portal supports and maintains records for over 400,000 GED graduates and applicants.

MS Technologies is highly focused on providing improved benefits to their clients. We were able to offer a superior level of service directly to our client by identifying bottlenecks and other problems areas to allow MDSE to improve processes and services to its’ clients on a continuous basis. The portal was designed with comprehensive functionality that includes:

• Improved process design

• Introduction of Workflow Management and Automation

• Improved information gathering

• Improved output generation system

• Improved customer service

• Improved access to information

The e-Business GED Testing portal allowed MSDE to:

• Reduce by 30% Staff time spent associated to application, schedule, and fee processing

• Reduce by avg. 70% the end to end time for applicants

• Reduce by 75% Scoring Service costs

• Provide 100% Availability and Implementation to key stakeholders