Services
You provide the concept and your business rules. We will design the prototype and finished system that
functions exactly as you need it with plenty room for future expansions — regardless of the architecture or
platform. You supply the requirements. We will develop the solution and seamlessly integrate it with your
existing systems for smooth, flawless, performance.
MST engineers and manages systems that are business critical and work flawlessly under the most
challenging performance requirements, business rules, and conditional scenarios with complex decision points.
At our state-of-the-art facility in Rockville, Maryland, we design, prototype, integrate, modify,
test systems, and train end-users and customer trainers.
At the core of the MST services, we provide, research, consulting, design concept, building sample
solutions and prototypes, implementing, upgrading and enhancing existing systems. From conception to
retirement, we provide complete life-cycle support for products and projects.
MST supports solution development life cycle in a number of ways. We write the technical design document,
requirement data analysis, data modeling, test and production environment requirements, configuration
management, product documentation and technical manuals for the solution we develop. Our team collective
expertise and years of experience in developing variety of systems gives us competitive edge in providing
services such as Information Management Consulting, Custom Application Development, Web-centric Application
Development, Call Center and IT Service Desk Systems, Virtual IT Training Center, Digital Asset Management,
Datacenter Management, Networking and Wireless Integration, IT Professional Services, Training.
With proven track record of delivering on time and within budget, MST’s Systems Engineering and Integration
Team goes beyond the requirements to deliver innovative, high-performance solutions for your today’s
challenging business needs.
Custom Application Development
MS Technologies offers a full-range custom application development service that covers Web centric and
client/server application development, enhancement, modernization, and integration with legacy systems.
In accordance with the PMI internationally recognized framework and guidelines, our PMP certified managers
oversee project plans to ensure that all tasks remain on schedule and within budget parameters.
Our application development cycles are structured into 6 stages: Conceptualization, Client Consultation,
Business Process Analysis, Application Architecture and Design, Implementation, and Post-Installation
Operational Maintenance. Each development stage is carefully planned and executed by our experienced
development team. MS Technologies is committed to working with you until your technical personnel and
end-users are successfully trained and familiarized with the included application functions and components.
We also offer customized support contracts to meet any additional support services required for your business.
Web Application Development
MS Technologies provides Web centric application and custom software development services for all levels of
complexity – simple to multifaceted. Enhanced functions commonly associated with complex applications may
include (but not limited to): business critical modular components, secure web portals, and e-Commerce
business model utilities.
Similar to our Custom Application Development strategy, our custom Web application service is a full lifecycle
development process organized into 6 stages: Concept Inception, Business Process Analysis, Client Consulting,
Website Architecture and Design, Application Integration, and Application Maintenance.
Using MS Technologies’ Web Application Development Services will:
Streamline your business with feature rich Intranet and Internet turn-key sites Create Enterprise web portals to support your customers, employees, and business partners Create an e-Commerce application and expand your sales efforts by 10X Save time, reduce costs and improve your business’s bottom line
IT Management Consulting
MS Technologies is a leading IT Management Consulting service provider, distinguished by our commitment to
delivering highly scalable enterprise information technology solutions to commercial, state and federal
Government customers. The core of our IT Management consulting is based on the fundamental principle of
maximizing ROI from implementation of enterprise technology with minimizing cost and increasing efficiency.
MS Technologies provides a full range of IT management consulting services with a holistic approach,
from analyzing business needs, planning automated solutions, standardizing and integrating processes, through
building business intelligence by consolidating data from disintegrated independent systems into a highly
scalable and flexible data warehouse architecture under centralized management services.
Our IT management consulting services is a collaborative effort with our customers to design, plan and
implement technology solutions aligned with their strategic goals, extracting the highest level of value
from their IT investment.
Call Center
MS Technologies is a leading provider of computer telephony software, specializing in customized Call
Center Management applications. For over two decades, MS Technologies has successfully deployed numerous
voice and data processing applications for federal, state, and local government agencies as well as
commercial enterprises.
We strive to improve customer relationships by providing 24/7 real-time access to databases via a
phone-based IVR system. Our PBX and IP-PBX based communication solutions are flexible enough that either
can be installed on-premises or as hosted services with compartmentalized modules.
Our Call Center Management Solution includes:
Interactive Voice Response (IVR) Outbound Dialing Multimedia & Screen Recording Agent Scoring & Customer Satisfaction e-Surveys Multi-Site Routing Computer Telephony Integration (CTI) Automatic Call Distribution (ACD) IVR Self Service Automation Knowledge Management Workforce Management
IT Professional Services
MS Technologies IT Professional services go beyond the standard IT packages provided by other vendors.
Organizations and businesses alike face an evolving IT landscape that now requires dependable partnerships
in providing fundamental solutions vs. temporary patches. MST’s IT Professional Services is strongly
committed to offering that desired security and long-term dedication for all its clients. For many years,
MS Technologies has consistently provided high-quality IT services by focusing on creating rapport,
building trust, and developing long-lasting relationships.
MST’s IT Professional services offer the following utilities:
Infrastructure, application and data migration support Database development Data and text mining solutions eGovernment Electronic content management Enterprise application integration Enterprise architecture support Enterprise systems management Independent verification & validation (IV&V) Information assurance Internet and intranet services Knowledge management Network integration and operations Outsourcing and operations management Systems design, development, and integration
Wireless Device Integration
MS Technologies specializes in the design and integration of data collection systems that address critical
business challenges appearing on client servers, web environments, and multiple standard wireless platforms.
Our team of experienced professionals is dedicated to assisting our customers through all stages of a project,
from requirements gathering through to project implementation.
The wireless integration team is well versed in the entire range of mobile computing devices and support
applications. Additionally, our team can provide off the shelf as well as custom solutions that are completely
platform independent. This strategy helps customers decide the best choice for their specific needs and for
maximizing ROI in wireless technologies.
MST’s Wireless Device Integration services include:
Device Selection - With a variety of device options to choose from, selecting the right mobile device for
your business application can be a time consuming and frustrating task. Considerations include scanner type
(laser, imager, 1D, 2D), drop spec/durability, keypad configuration, battery life, operating system, memory,
ease of use and price. Our knowledgeable wireless technical team can help make device selection easier.
Device Configuration – MST provides consulting services to test and document device settings, application
access rights, custom application configurations, and software installation processes.
Remote Device Management - As part of an overall deployment, it is essential to supply key staff members
with the tools necessary to update remotely, to take control of mobile devices or to check on overall device
health. Our technical services staff can provide consulting services to implement a remote device management
tool with a mobile device roll out.
Data Collection Software - In the event you do not have a pre-existing software application for the mobile
devices, MST can either recommend COTS applications or our software engineers can develop custom applications
to fit your specific needs.
Training Center
Looking to train your employees for the first time or to improve their knowledge of current technologies?
Schedule your next IT training session in our state-of-the-art training center and facility, located in
Rockville, Maryland.
Everybody learns in different ways and comes from different places. MS Technologies applies a natural
adaptability approach to its training program that focuses on the ease of accessibility and targeted
customization. Our anywhere, anytime program offers a variety of options that cater to your staff’s
individual style and pace. By creating an environment specifically tailored to their strengths, your
employees will master our solutions and technologies more effectively and in half the time.
MS Technologies’ Training Center provides:
State of the art training center in our head quarter in Rockville Knowledgeable training instructors On customer premises training On demand online training Online references and training materials Practice labs Group schedule training Online mentoring
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